Refund and Returns Policy

Standard Returns Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return your product to us for repair, replacement, or a credit to your account, subject to the terms below.

Please note: This policy does not apply to products sold at discounted prices due to damage, unsealed or missing original packaging, or signs of handling or re-packaging. Additionally, products that are damaged in transit are not covered under this policy.

Order Shortage Policy

In the event that a customer places an order and the requested product is unavailable, we will offer either a full refund or a coupon code, whichever the customer prefers. Refunds may take up to 7 days to process.

Change of Heart Returns

You may return a product if:

  • You notify us within ten (10) days of receiving the product.
  • The product is unused and undamaged.
  • The product is in its original undamaged packaging, with all seals intact and all labels and stickers attached.
  • All parts and accessories are included.

Important Notes:

  • Returns are at the consumer’s own cost. The product must be repackaged suitably for return, as damages caused during transport will be the client’s liability and may result in a decline to refund.
  • Upon completion of return validation and product inspection, we will replace the product, refund you, or issue a coupon as per your election.
  • A handling fee of 10% may be levied on these returns.
  • This process may take up to seven (7) days to complete.

Refund Processing Time

  • Refunds will be processed within 7 to 10 business days from the date of approval.

  • The time frame may vary depending on the payment method used and any banking processing delays.

  • Customers will receive a confirmation email once the refund has been initiated.

Refund Method & Banking Details Submission

  • Approved refunds will be credited back to the original payment method used for the purchase.
  • Customers requesting a bank transfer refund must send an email with their banking details typed out in text format.
  • Banking details must NOT be sent as an image, scanned document, or PDF, to ensure accuracy in processing.
  • The email must include the following information:
    • Account Holder Name
    • Account Number
    • Bank Name
    • Branch Code
  • Failure to provide accurate banking details will be the sole responsibility of the customer, and any resulting delays or losses will not be covered SA Sublimation Blanks.

Collection of Goods

Goods that remain uncollected for more than two weeks will be deemed abandoned and will incur a storage fee of R10 per day. This fee will be deducted from the item’s value, and after sufficient deductions, the goods may be resold to recover storage costs. To avoid additional charges or forfeiture of their items, customers are encouraged to collect their goods promptly.

Damaged Products & Products Not Seen Before Delivery

SA Sublimation Blanks does not cover items that are damaged in transit, including breakables, powders, liquids, or any other products purchased from us. We take great care in packaging all items securely, ensuring they are wrapped and cushioned for transit. However, once an order is handed over to the courier, we cannot take responsibility for damages that may occur during delivery. Additionally, please note that our courier service does not provide insurance coverage for fragile or spillable items.

Products need to be inspected, and SA Sublimation Blanks must be notified of any damaged or incorrect products within 48 hours of receipt. Photographs of damages must be sent to SA Sublimation Blanks prior to the arrangement of return. The product must be repackaged suitably for return, as damages caused during transport may result in a decline to refund or attract a levy where applicable. Please ensure that all parts and accessories are included, as these will need to be returned at your own cost if not returned with the product.

The client is responsible for arranging and covering the cost of the courier for returning the product. Upon completion of return validation and product inspection, if the product is indeed damaged or not working, we will replace the same product if it is in stock. If it is not in stock, we will provide a refund or a coupon code, as per your election. This process may take up to seven (7) days to complete.

Defective Products

We want you to receive defect-free products of good quality in good working order. The following are considered not to be defects and will not entitle you to a return:

  • Faults resulting from normal wear and tear.
  • Damage resulting from:
    • Negligence, user abuse, or incorrect usage of the product.
    • Electrical surges.
    • Sea air corrosion.
    • Inadequate care for the product.
    • Alterations or additions to the product.
  • Instances where the details and specifications of the product were accurately described on the Website and commonly fit for its intended purpose but do not suit you.
  • Where the consumer has been made aware of specific defects and agreed to receive the goods in that condition.

If a customer purchases an epoxy tumbler spinner and experiences issues with epoxy pooling or globbing at the bottom, this is considered user error rather than a defect in the product. Our epoxy tumbler spinners function as intended, switching on and operating correctly. As such, refunds or replacements will not be provided for issues related to improper epoxy application rather than mechanical failure of the spinner.

We are unable to accept returns of UV resin, epoxy, silicone molds, inks, edging creme, woodburn gel, or any other liquid products we may sell.

Should your product be defective, SA Sublimation Blanks needs to be notified as soon as reasonably possible. The product must be repackaged suitably for return, as damages caused during transport may result in a decline to refund or attract a levy where applicable. We shall arrange the collection of the product. Upon completion of return validation and product inspection, we shall repair or replace the product, refund you, or issue a coupon. This process may take up to seven (7) days to complete.

Competition & Freebie Collection Policy

Winners of competitions or recipients of free giveaways are responsible for arranging the collection of their prizes. If a prize is not collected within one (1) month from the date of notification, the winner forfeits their prize and it will either be returned to stock or awarded to the next eligible participant.

Payment Processing & Liability

Sassy Designs (SA Sublimation Blanks) makes use of an accredited and sufficiently secure payments platform. All payments are made through a third-party service provider that complies with accepted technological standards, and the consumer agrees that Sassy Designs, its directors, or representatives cannot be held liable for loss or damages suffered as a result of transactions with or through this supplier.