Returns & Refund Policy
This policy forms part of the SA Sublimation Blanks Terms and Conditions. Words defined in the Terms and Conditions have the same meaning here unless indicated otherwise. This policy does not limit your statutory rights.
Cooling-Off Period
- You may cancel within 7 days of receiving your order
- The 7-day cooling-off period is calculated in calendar days, starting from the date you receive the goods. It does not pause for weekends, public holidays, or company closures.
- You will receive a full refund or opt for a coupon code, but return shipping costs are your responsibility if goods have already been received.
- Products must be suitably repackaged in original packaging for return. Damage during transport may result in a declined refund.
- Upon inspection, we will replace, refund, or issue a coupon as per your choice.
- A 10% handling fee will apply.
- Processing may take up to 7 days.
Exclusions
- Personalized or custom-made items cannot be returned unless they are defective or not as described. This includes products that have been engraved, printed, or otherwise customized to your specifications or customised by you.
- Items that cannot be returned for hygiene reasons.
- We cannot accept returns of UV resin, epoxy, silicone molds, inks, etching crème, woodburn gel, or any other liquid products.
Digital Products & Downloads
- Due to the nature of digital products, we do not offer refunds or exchanges on designs or downloadable files once they have been accessed or downloaded, unless the files are defective or not as described.
- Please note: Functionality depends on whether your software is up to date and supports the required features.
Discretionary Returns
- Returns outside these conditions may be accepted at our discretion.
Damaged Products
- Notify us within 48 hours of receipt for damaged or incorrect products.
- Send photographs of damage before collection arrangements.
- Products must be repackaged suitably; transport damage may result in declined refund or levy.
- Ensure all parts and accessories are included; missing items must be returned at your cost.
- We will arrange collection and, upon inspection, replace, refund, or issue a coupon.
- Processing may take up to 7 days.
Defective Products
The following are not considered defects:
- Normal wear and tear.
- Damage from negligence, abuse, incorrect usage, electrical surges, sea air corrosion, inadequate care, or alterations.
- Products accurately described and fit for purpose but do not suit you.
- Products sold with disclosed defects.
- Epoxy tumbler spinner issues caused by improper epoxy application (not mechanical failure).
Non-returnable items include UV resin, epoxy, silicone molds, inks, etching crème, woodburn gel, or any other liquid products.
If your product is defective, notify us promptly. We will arrange collection and, upon inspection, repair, replace, refund, or issue a coupon. Processing may take up to 7 days.
Competition & Freebie Collection Policy
Winners or recipients of giveaways must collect prizes within 1 month of notification. Uncollected prizes will be returned to stock or awarded to the next eligible participant.
Payment Processing & Liability
Sassy Designs (SA Sublimation Blanks) uses an accredited, secure payment platform. All transactions are processed through a third-party provider that complies with accepted technological standards. By purchasing, you agree that Sassy Designs, its directors, or representatives cannot be held liable for any loss or damages arising from transactions conducted with or through this provider
.