Refund and Returns Policy

Returns & Refund Policy

This policy forms part of the SA Sublimation Blanks Terms and Conditions. Words defined in the Terms and Conditions have the same meaning here unless indicated otherwise. This policy does not limit your statutory rights.

Cooling-Off Period

• You may cancel within 7 days of receiving your order
• The 7-day cooling-off period is calculated in calendar days, starting from the date you receive the goods. It does not pause for weekends, public holidays, or company closures.
• You will receive a full refund or opt for a coupon code, but return shipping costs are your responsibility if goods have already been received.
• Products must be suitably repackaged in original packaging for return. Damage during transport may result in a declined refund.
• Upon inspection, we will replace, refund, or issue a coupon as per your choice.
• A 10% cancellation/handling fee will apply.
• Processing may take up to 7 working days.

Cricut Products & Supplier Stock

Cricut products offered on our website are supplied via a third-party distributor and may not be physically held by SA Sublimation Blanks / Sassy Designs.

Any stock quantities displayed for Cricut products are legacy stock figures originating from a discontinued supplier stock feed. These figures are no longer actively maintained and may not reflect actual supplier stock levels or product availability.

Customers acknowledge that displayed stock quantities are provided for reference purposes only and do not constitute a guarantee of stock availability, allocation, or immediate fulfilment.

If you have not confirmed stock availability with us prior to placing your order, please note that all Cricut orders are subject to supplier stock verification. Should a product be unavailable or discontinued, customers will be offered one of the following options:

• A refund, less a 10% cancellation/processing fee where payment was made via Yoco or Payflex;
• A coupon code/store credit for the applicable order value, which can be used towards a future purchase; or
• The option to keep the order open and wait for future supplier stock, where available.

Supplier stock availability and ETAs are outside of our control and are subject to change without notice.

Supplier ETAs are estimates only and may change without notice. Additional delivery charges imposed by the supplier may apply and will be communicated before the order proceeds. As indicated on the banner displayed while shopping on our website, our Cricut supplier charges a delivery fee to send the stock from their premises to us before we can fulfil your order. This supplier delivery charge is completely separate from the final delivery or courier fee from our premises to you, should you have selected our courier service at checkout.

The applicable supplier delivery fee will be communicated to you once stock availability has been confirmed and must be paid before we can order the stock from the supplier.

Exclusions

• Personalized or custom-made items cannot be returned unless they are defective or not as described. This includes products that have been engraved, printed, or otherwise customized to your specifications or customised by you.
• Items that cannot be returned for hygiene reasons.
• We cannot accept returns of UV resin, epoxy, silicone molds, inks, etching crème, woodburn gel, or any other liquid products.

• Returns outside these conditions may be accepted at our discretion.

Damaged Products

• Notify us within 48 hours of receipt for damaged or incorrect products.
• Send photographs of damage before collection arrangements.
• Products must be repackaged suitably; transport damage may result in declined refund or levy.
• Ensure all parts and accessories are included; missing items must be returned at your cost.
• We will arrange collection and, upon inspection, replace, refund, or issue a coupon.
• Processing may take up to 7 days.

Laser Cut Products

Laser-cut products are made and cut on demand specifically for each order. For this reason, they are not eligible for returns, exchanges, or refunds due to a change of mind, incorrect size selection, or ordering the wrong product.

Defective Products

The following are not considered defects:

• Normal wear and tear.
• Damage from negligence, abuse, incorrect usage, electrical surges, sea air corrosion, inadequate care, or alterations.
• Products accurately described and fit for purpose but do not suit you.
• Products sold with disclosed defects.
• Epoxy tumbler spinner issues caused by improper epoxy application (not mechanical failure).

Non-returnable items include UV resin, epoxy, silicone molds, inks, etching crème, woodburn gel, or any other liquid products.

If your product is defective, notify us promptly. We will arrange collection and, upon inspection, repair, replace, refund, or issue a coupon. Processing may take up to 7 days.

Competition & Freebie Collection Policy

Winners or recipients of giveaways must collect prizes within 1 month of notification. Uncollected prizes will be returned to stock or awarded to the next eligible participant.

Sassy Designs (SA Sublimation Blanks) uses an accredited, secure payment platform. All transactions are processed through a third-party provider that complies with accepted technological standards. By purchasing, you agree that Sassy Designs, its directors, or representatives cannot be held liable for any loss or damages arising from transactions conducted with or through this provider.

International Shipping, Returns and Refunds Policy

SA Sublimation Blanks is pleased to offer international shipping to selected destinations worldwide through our shipping partner, TUNL, using trusted international courier services including FedEx and UPS.

Please read the following terms and conditions carefully before placing an international order.

1. International Shipping Options

We offer the following international shipping options, subject to availability at your delivery destination:

• Economy Shipping: Approximately 10–14 working days, with tracking. Available for eligible destinations within the United States only.

• FedEx International Priority: Approximately 4–6 working days, with tracking.

• UPS Worldwide Saver: Approximately 4–6 working days, with tracking.

Available shipping services and their respective costs will be displayed at checkout, allowing customers to select their preferred delivery option.

All shipping transit times are estimates and are not guaranteed.

2. Made-on-Demand Products and Production Lead Times

Many of our products are manufactured, printed, customised or produced on demand.

Our standard production lead time for made-on-demand products is approximately 7–14 working days, unless otherwise specified on the individual product listing.

Please note that this production lead time is separate from, and additional to, international shipping transit times.

Your selected international shipping service will commence only once your order has been completed, packaged and dispatched.

Working days exclude weekends and South African public holidays.

Orders containing multiple products may be dispatched together once all items are ready.

3. International Shipping Rates and Price Fluctuations

International shipping rates are calculated and displayed at checkout based on the delivery destination, parcel details and selected courier service.

Please note that international shipping rates are subject to change.

As many of our products are manufactured on demand and have a production lead time of 7–14 working days, there may be a delay between the date your order is placed and the date your shipment is booked with the international courier.

International courier rates are subject to fluctuations due to fuel surcharges, exchange rates, carrier adjustments and other factors beyond our control.

The shipping rate paid at checkout is therefore based on the rate available at the time of ordering and may differ from the rate applicable when your order is ready for dispatch.

Should the international shipping rate increase before dispatch, SA Sublimation Blanks will contact you to advise you of the difference and obtain your approval before proceeding with any additional payment.

No additional shipping charges will be processed without your consent.

If you do not wish to accept the revised shipping rate, we will discuss the available shipping alternatives or cancellation and refund options, taking into account the production status of your order and your applicable consumer rights.

We recommend that international customers take these potential shipping rate fluctuations into consideration when placing orders for made-on-demand products.

4. Customs Duties, Import Taxes and Clearance Charges

International shipments may be subject to customs duties, import taxes, VAT, tariffs and customs clearance charges imposed by the destination country.

Depending on your selected shipping service, these charges may be included in the shipping price or payable separately upon arrival.

• TUNL Economy Shipping: Customs duties, taxes and applicable clearance charges are included in the shipping rate charged when the shipment is booked.

• FedEx International Priority and UPS Worldwide Saver: Duties and taxes may either be prepaid or payable by the recipient, depending on the shipping arrangement selected.

Where import charges are not prepaid, the customer is responsible for settling these charges directly with the courier or relevant customs authority before delivery can be completed.

SA Sublimation Blanks is not responsible for additional customs assessments or charges imposed by the destination country that have not been included in the prepaid shipping arrangement.

Customs regulations, duties and taxes vary between countries and may change without notice.

5. International Shipment Tracking

Once your order has been completed and dispatched, you will receive an email containing your shipment tracking number.

This will allow you to monitor the progress of your shipment through the relevant courier’s tracking system.

Tracking updates are managed by the shipping carrier and may occasionally be delayed.

6. Delivery Times and Possible Delays

International delivery times are estimates provided by the respective courier services and do not include our production lead times.

Delivery may be affected by:

• Customs inspections and clearance procedures.

• International public holidays.

• Weather conditions and natural events.

• Courier delays and service disruptions.

• Incorrect or incomplete delivery information.

• Import restrictions and destination-country regulations.

SA Sublimation Blanks cannot guarantee specific international delivery dates and is not responsible for delays caused by customs authorities or circumstances outside our reasonable control.

Your applicable statutory rights remain unaffected.

7. Delivery Addresses and Unsuccessful Deliveries

Customers are responsible for ensuring that all delivery information supplied at checkout is accurate and complete.

Please ensure that your full delivery address, postal code, contact number and email address are provided correctly.

International shipments cannot be delivered to PO Box addresses.

Should a delivery be unsuccessful due to incorrect delivery details, refusal to accept the parcel or failure to settle applicable customs charges, additional courier, handling or return shipping charges may apply.

Where legally permitted, any additional charges incurred as a result of these circumstances will be the customer’s responsibility.

8. International Returns and Exchanges

Due to the costs and complexities associated with international shipping, customs clearance and return transportation, SA Sublimation Blanks does not offer voluntary returns or exchanges on international orders for change of mind, incorrect product selection or items that are no longer required.

We strongly encourage customers to carefully review their product selections, sizes, colours, quantities, specifications and delivery details before completing their orders.

Products that have been custom-made, personalised, printed or manufactured to a customer’s specifications are not eligible for change-of-mind returns where permitted by applicable consumer protection legislation.

This policy does not exclude or limit any statutory cancellation, return, refund or other consumer rights that may apply in South Africa or the customer’s destination country.

9. Damaged, Defective or Incorrect Products

We take great care when producing, inspecting and packaging our products.

However, if your international order arrives damaged, defective or incorrect, please contact us as soon as possible after receiving your shipment.

To assist us with your claim, please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the affected product.

• Photographs of the packaging and shipping label, particularly where courier damage is suspected.

Please retain the original packaging until your claim has been assessed.

Each claim will be reviewed individually, and where required by applicable consumer protection legislation, an appropriate remedy will be provided.

Remedies may include a replacement, refund or other legally required resolution, depending on the circumstances.

Customers should not return any international shipment without first contacting SA Sublimation Blanks for return instructions.

10. Order Cancellations

As many of our products are manufactured, customised or printed on demand, production may commence shortly after an order has been confirmed.

Requests to cancel international orders must be submitted to us as soon as possible.

Where an order has entered production or involves customised or personalised products, cancellation may be restricted and reasonable costs may apply, where permitted by law.

Any applicable statutory cancellation or cooling-off rights will be honoured.

If an international shipping rate increases after checkout and the customer does not accept the additional charge, we will discuss alternative shipping arrangements or the applicable cancellation and refund options before proceeding.

11. International Shipping Enquiries

Should you have any questions regarding international shipping, production lead times, customs duties, shipping rates or delivery arrangements, please contact SA Sublimation Blanks before placing your order.

We are happy to assist with general shipping enquiries and product information.

By placing an international order, customers acknowledge that they have been provided with our International Shipping, Returns and Refunds Policy. Nothing in this policy limits any consumer rights that cannot legally be excluded.

International Shipping Availability

Please note that only selected products on our website are currently enabled for international shipping.

If you are interested in purchasing a product that does not currently offer an international shipping option at checkout, please contact us.

We will gladly review the product’s suitability for international shipping and, where possible, enable the international shipping option so that you can proceed with your order.

Please note that international shipping availability is subject to the product’s size, weight, packaging requirements, destination-country restrictions and courier service availability.

International shipping rates and applicable delivery options will be displayed at checkout once the product has been enabled.