Refund & Return Policy
Standard Returns Policy
We want you to be completely satisfied with your purchase. You can return your product to us if you are not completely satisfied, and we will either repair or replace it, or credit your account, subject to the terms below.
Please note that certain parts of this Policy do not apply to products that are offered for sale at discounted prices, because their original packaging is damaged, unsealed or missing, or the products show signs of handling and/or re-packaging / shop soil.
As this Policy forms part of the SA Sublimation Blanks Terms and Conditions, words defined in the Terms and Conditions have the same meaning in this Policy, unless indicated differently in the context. This Policy is not intended to limit your statutory rights in any way.
Change of Heart Returns
Should you no longer want a product purchased you may return it provided:
· You notify us within ten (10) days of receiving the product.
· The product is unused and undamaged.
· The product is in its original undamaged packaging, with all seals intact and all labels and stickers attached. This does not apply to shop soiled deals.
· All parts and accessories need to be included and returned.
The product is then to be returned at the consumer’s own cost. The product is to be repackaged suitably for return, as damages caused during transport may result in a decline to refund. Upon completion of return validation and product inspection we shall replace the product, refund you or issue a coupon as per your election. At the sole discretion of SA Sublimation Blanks a handling fee of 10% may be levied on these returns. This process may take up to seven (7) days to complete.
Collection of goods
Any uncollected goods will be considered abandoned after 2 weeks and will attract a storage fee of R10 per day. The fee will be deducted from the value of the goods which will be resold to recover the storage fees. Customers are advised to collect their goods promptly to avoid any additional fees or loss of their items.
Damaged Products & Products not seen before deliver
Products need to be inspected and SA Sublimation Blanks to be notified of any damaged or incorrect products within 48 hours of receipt of the product. Photographs of damages to be sent to SA Sublimation Blanks prior to arrangement of collection. The product is to be repackaged suitably for return, as damages caused during transport may result in a decline to refund or attract a levy where applicable. Please ensure that all parts and accessories are included, as these will need to be returned at your own cost if not returned with product. We shall arrange collection of the product. Upon completion of return validation and product inspection we shall replace the product, refund you or issue a coupon as per your election. This process may take up to seven (7) days to complete.
Defective Products
We want you to receive defect free products of good quality in good working order. The following are considered not to be defects and will not entitle you to a return.
· Faults resulting from normal wear and tear;
· Damage resulting from:
o Negligence, user abuse or incorrect usage of the product;
o Electrical surges;
o Sea air corrosion;
o Inadequate care for the product;
o Alterations or additions to the product;
· In instances where the details and specifications of the product, were accurately described on the Website and commonly fit for its intended purpose, does not suit you.
· Where the consumer has been made aware of specific defects and the consumer agreed to receive the goods in that condition.
We are unable to accept returns of uv resin, epoxy, silicone moulds, inks, edging creme, woodburn gel or any other liquid products we may sell.
Should your product be defective, SA Sublimation Blanks needs to be notified as soon as reasonably possible. The product is to be repackaged suitably for return, as damages caused during transport may result in a decline to refund or attract a levy where applicable. We shall arrange collection of the product. Upon completion of return validation and product inspection we shall repair or replace the product, refund you or issue a coupon. This process may take up to seven (7) days to complete.
Add to Terms and Conditions
Sassy Designs (SA Sublimation Blanks) makes use of an accredited and sufficiently secure payments platform. All payments are made through a third party service provider that complies to accepted technological standards and the consumer agrees that Sassy Designs, it directors or representatives cannot be held liable for loss or damages suffered as a result of transactions with or through this supplier.